I must congratulate Frank for his BSC implementation and development. He did an extremely good job thinking about that he did not have any experience with BSC. Neither of us really had. We had to get the original Kaplan & Norton book and implemented it the way it has been suggested there.
Implementing a measurement system was our daily business and we all knew how to do it, but linking those indicators to strategic targets was something we have never done. We and the client did not even know in those days what the short-, medium-, and long-term targets were. Those had to be defined first.
Implementing a BSC takes quite a while if doing it right and with the methodology suggested. But once it is done, it is amazing what a fabulous tool it actually is.
Anyone who wants to know how to implement it, please get in touch. Going into detail here on my blog would be too much.
On the photo is Frank again.
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