OTP is an interesting workstream as it comprises all other areas of the project, apart from R&D which we also looked at.
Viola's interfaces were mainly with the workstreams sales, order entry, production, logistics, payment control, whereas the latter 2 were her own areas.
OTP basically works like this: All major processes should be mapped and critiqued. Times of sub-proceses should be taken to understand how long "the average" process takes.
And then, after those critique sessions, improvement plans have to be developed and implemented. Best would be to do this with the 6 Sigma methodology, but in those days we decided not to.
After the improvements have been implemented, new standard times have to be taken and financial savings calculated.
On the pictures is Viola and her task force, who luckily was also responsible for ISO.
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