Another big work stream was the Front End, which is basically Sales and Order Entry.
Responsible for this workstream were mainly Peter and Tilia. Peter was a project manager and Tilia a senior consultant.
I remember we pinned down all the processes there, especially the order entry one. This one was vital, as it gave the input for production and the rest of the supply chain.
We had difficulties with the manager of order entry. She was somewhat stubborn and even her superiors had problems dealing with her. She was very convinced that her processes were pretty perfect. One day, we took her to another company which is also in the healthcare sector and produces similar products (the Sales director knew the CEO there) and showed her a different way of how order entry can be done, in fact more effectively and efficiently.
Order entry is extremely crucial, as prosthetics and wheelchairs are "tailor-made" items and each patient has own personal requirements. There are millions of ways a wheelchair can be composed.
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