The other big workstream was OTP (Order to Payment) which covered the whole value chain throughout the company, starting with the incoming customer order, ending with the customer payment.
Poor Viola was responsible for that one. Her task was to do a hell of a lot of process mapping. Brown Papers must have grown out of her ears.
But she has done an extremely good job. With all those processes in mind, she probably knew the company the best.
No comments:
Post a Comment