Management Training goes along with the operational installation. The main responsibility of training is to ensure "behaviour change" and that all installed new systems and tools are being used properly and that management does not fall back into old behaviours. Training is never ever there just for the sake of delivering training!
There are a few topics which are mostly on the training schedule (more detail in a later entry):
- What are management systems,
- Openness to change and the "curve of change",
- Efficient meetings,
- Confrontation skills,
- Effective Communication, and a few more.
Other topics are very specific and need to be tailor-made for the client. They would normally be in line with the area development.
Between training sessions are always coaching sessions where trainer and client work on the client's personal progress throughout the project installation phase and his behaviour change.
After my first project, the ice-cream one, I decided to go into training and was sent off to the corporate headquarters in Florida on a 3 weeks intensive course.
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