Skills Training

Before I describe the next project I ought to explain the other package, which I mentioned already, and which can be sold to clients, too - skills training.

As opposed to management training, which is for all management (as the name indicates), skills training is for operators and in general all concerned work force that does not manage.

Skills training has 2 main areas where it can be applied: either it is sales training, where sales staff is trained how to sell (more detail in a later entry), or it is some sort of throughput optimisation training, where operators are trained to improve the "yield" rate (explanation in the next blog entry).

Skills programmes can have the following features:
- A mascot can be created for the training programme and material. It makes it easier for employees to recognise the theme and remind them of the newly trained skills,
- Employees are not trained by consultants but by their own line management.
- In TTT seminars (Train-the-trainer) line management is being trained what and how to train the employees, coaching skills are also trained, as line management will act as coach afterwards,
- In TTE seminars (Train-the-employee) employees are being trained by line management,
- In CTC sessions (Coach-the-coach) feedback is being given to line management about their training and coaching sessions in which a consultant should be present (at least initially),
- In CTE sessions (Coach-the-employee) employees are coached by their line managers,
- Using the mascot, special training material must be developed by the consultancy company.