Talking about operations management consultancies there are generally 3 main products a client can get, at least as specified with my first company I worked for - performance enhancement, management training and skills training. The first 2 are interlinked and compulsory, the latter optional.
Performance enhancement or operations improvement:
This part of the project will get the benefits cashed in. Consultants are allocated to specific areas and ought to develop them and implement what has been promised/sold to the client. I already talked about activity lists and manloading. That's one part of it.
Management training:
In order to make sure that those performance improvements "stick" with the clients' management (supervisors, managers and above) training needs to be given. The training programme needs to be tailor-made (or at least sold as such) to what the clients' specific needs are. The first few parts of the training are always the same modules though. But that's okay, those modules are vital.
Skills training:
Staff and workers get skills training. Projects like these might be "sales enhancement" programmes or "throughput optimisation" initiatives.
More detail to be found in further blog entries...
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